Frequently Asked Questions

Why would I hire a professional pet sitter?
Lots of great reasons. See our Benefits page for a detailed answer.
What kind of pets do you care for?
We primarily take care of dogs and cats. However, we gladly will care for house pets like birds, rabbits, hamsters, and fish. Please contact us for information on your specific pet.
Will you get my mail and take out my trash while I'm out of town?
We are happy to get the mail for you when we are caring for your pet. However, we do not perform garbage services. Other minor tasks such as rotating lights, opening/closing curtains, and watering plants can be performed at no extra charge.
Can I have a friend or family member stop in to check on the pets while you are petsitting?
It's natural that you might want a friend or family member to check in or share the pet-sitting in order to save money, but this sort of arrangement has many problems. Third-party access to pets voids our insurance coverage, exposing us to liability risk, as well as creating the possibility of mix-ups with feeding, unlocked doors, and more. Therefore we cannot provide service to clients wishing to share petsitting responsibilities with a third party.
What time will the petsitter be visiting?
We cannot guarantee specific visit times, but we will do our best to work with your pet's schedule. Our normal service hours run from 8am-10pm, and for multi-day service your pet will never go more than 10 hours between visits.
Do you care for outdoor cats?
No. Our insurance does not allow us to care for outdoor pets due to the increased risks associated with them. All animals cared for by Bone Ami Pet Care must be housed indoors (or for dogs, within a secured fenced area) at all times when not in the care of the petsitter.
Can you provide any sort of updates while you are caring for my pet?
Yes. We keep daily logs of the care we provide, and leave a report in your home each day we provide service. Additionally, we can provide updates via phone or email at your request.
Can you administer my pet's medication?
Yes, we can administer medication. However, we cannot be responsible for pets requiring medication for life-threatening conditions (insulin, seizure medicine, etc). Such animals are better served at a kennel or veterinary boarding facility where they can receive 24-hour care and supervision.
What is your cancellation policy?
Because scheduling your pet requires us to deny that timeslot to others, we do require at least 7 days notice of cancellation for a full refund. Full cancellation policy is as follows:
  • More than 7 Days prior to service: Full refund. No charge.
  • 3-7 Days prior to scheduled service: 25% of fee is due (75% refund).
  • 0 - 48 hours prior to any service, and/or Holidays: Payment in full is charged (no refunds)
What if I come home early from my trip? Am I still charged for service?
If you return home early, you will be charged for the term of service you have booked, as this timeslot has been reserved for your pet, and we may have declined service to other clients for this time.
What does it mean that you are insured?
We carry liability insurance through Pet Sitters Associates, LLC. This protects you in the event that we are liable for accidents that occurred while caring for your pets. All reputable businesses should carry liability insurance and you should ask to see copies of their Certificate of Coverage. We will happily provide a copy of our Certificate of Coverage upon request.
What does it mean that you are bonded?
A dishonesty bond protects you from loss in the event that something is stolen from your home. Upon establishment of guilt, the issuing company (Traveler's Insurance) will reimburse you for the cost of the stolen items. We don't expect to ever use this, but we carry this protection as a way for you to feel confident in our services. You should confirm that any workers who enter your home carry a dishonesty bond.
What is your payment policy?
We accept cash, personal check, or cashier's check. Most clients pay when the reservation is made, and payment MUST be received before service begins. Your reservation is not confirmed until payment is received.